A closer look at the Energy Star ecolabel
Thursday, March 25th, 2010I was under the impression that the Energy Star ecolabel was backed by independent testing. But it’s apparently based on companies self-reporting their compliance with Energy Star guidelines, with the federal government conducting random tests to verify those claims.
According to this story in GreenBusiness, the U.S. Department of Energy and the EPA are now cracking down on those who may be misrepresenting product performance to earn the Energy Star label. (Disclosure: One of AHA!’s clients is EPEAT, an ecolabel system that covers an array of environmental attributes for technology products.)
What most interests me here isn’t how the Energy Star program is administered, but the basis of my perception. While I can’t pinpoint when I became aware of the Energy Star label, I know I’ve paid increasing attention to it over the past few years as we’ve replaced our refrigerator, dishwasher, computer and TV.
In researching those products, I treated ecolabels such as Energy Star as objective data, in the same category as product features and specs.
I think there are a few reasons for my thinking. First, Energy Star is a government-run program, so I assumed it involved comprehensive testing and enforcement. I perceived it to be a public service, something developed to protect the best interests of consumers.
Second, it focuses on a specific aspect of performance, i.e., energy efficiency, across an array of product categories. That horizontal focus suggests a consistency and methodology independent of a specific manufacturer or industry.
Third, the Energy Star logo. It signals the oversight of a third party. It’s a reassuring reminder you can look for and immediately recognize regardless of the type of product or the brand.
I’m not suggesting the Energy Star program lacks rigor or credibility. This story is just a reminder that we need to examine and test our assumptions about all environmental claims, even those that seem objective.
Ecolabels can be helpful, but they are only a piece of the puzzle. Consumers need to do their due diligence and understand the parameters and potential biases of these programs rather than accepting them at face value.
And brands should consider going beyond displaying the Energy Star label on packaging and calling it good. In fact, the Energy Star logo could be an opportunity for more substantive communications. After using it to gain consumers’ attention, brands could offer more information that helps deepen understanding of what the Energy Star logo signifies or how energy efficiency pays off in lower power bills and reduced carbon emissions.
UPDATE: It sounds like the Energy Star program may lack rigor and credibility after all. This story (Phony products impress federal energy program) underscores my point about the need to examine our perception of apparently objective environmental claims.







